Business Continuity and Recovery | Communicate During COVID-19

CASE STUDY

Improving decision-making and service delivery

Brampton, Canada, uses ArcGIS Hub to create a place where everyone can discover, analyze, and download city data. See why and how the city did it.

COMMUNICATIONS HUB EXAMPLE

COVID-19 in Iowa

For Iowa residents, this page provides information, maps, and resources about the coronavirus response in their local area.

Visit the hub

COMMUNICATIONS HUB EXAMPLE

Warren County, New York, COVID-19 Response Hub

Warren County is providing information about the COVID-19 emergency, its impacts on the local community, and what the county is doing to respond.

Visit the hub

Sharing operations status, quickly and broadly

Up-to-date information is vital to decision-making for business managers and customers during the crisis. With a single portal for both internal and external stakeholders, organizations can rapidly communicate trustworthy information in near real time. For workforces, facilities, partners, and customers, this can improve awareness of essential information and maintain well-being and productivity. Additionally, customers can access current data about the availability of products and services in their local communities for safe, timely engagement.

Example website sharing COVID-19 information

Enabling fast, accurate collaboration

Especially during times of crisis, it can be difficult to get teams to share and unify critical data needed to make urgent decisions as conditions change. With an open information portal, organizations can easily create teams made up of staff, external community members, or both. Trusted members of the community can be invited to collaborate with the organization, which can increase a staff's ability to respond to incidents quickly. This can reduce business disruptions and help reestablish business levels as safely and quickly as possible.

Example survey for residents to report conditions

Esri products for a communications hub

ArcGIS Hub

ArcGIS Hub is an easy-to-configure community engagement and communications software that organizes people, data, and tools.

Go to product page
ArcGIS Online

ArcGIS Online is a complete cloud-based GIS mapping software that connects people, locations, and data by using interactive maps.

Go to product page

Configuring an easy-to-use communications hub

Organizations need to take fast action to keep pace with the impacts of COVID-19. The Coronavirus Business Continuity template includes a site that organizations can configure with their branding, then use to share authoritative information with customers and stakeholders. This template allows organizations to include dynamic links to social media feeds, apps to collect workforce and facility status surveys, and variable access rights to tailored content for different audiences across the business.

Example website sharing COVID-19 business continuity information